Purpose
This document provides guidance on accessing and using the Be On platform status page, which offers real-time visibility into the operational status of our services. This page ensures that you are informed about any issues, maintenance, or disruptions affecting the platform.
Accessing the Status Page
To view the current operational status of the Be On Platform, along with any scheduled or ongoing maintenance updates, visit https://status.beonplatform.com. This directs you to our dedicated status page, which is updated in real time to reflect any known issues or updates.
Features of the Status Page
Current Status Overview:
Operational Status Indicators: Quickly view whether the platform is operational, experiencing issues, or undergoing scheduled maintenance.
Service Components: Each component of the platform, such as user login, messaging systems, and data analytics, is listed along with its current status.
Incident Reports:
Live Updates: Receive live updates on ongoing incidents, including start time, expected resolution, and steps being taken to resolve the issue.
Historical Data: Access records of past incidents to see their impact and duration.
Maintenance Notifications:
Scheduled Maintenance: View scheduled maintenance times and expected service impacts. This section helps you plan around potential downtimes or reduced functionality.
Maintenance History: Review past maintenance activities to understand the frequency and nature of service interruptions.
Steps to Use the Status Page
Visit the Status Page: Open a web browser and go to status.beonplatform.com to access the status page directly.
Review the Service Status: Check the operational status of each service component listed on the page. Green indicates no issues, yellow signifies performance degradation, and red denotes a service disruption.
Subscribe for Updates:
Email Notifications: Sign up to receive email notifications for any status changes, incident reports, or maintenance updates.
RSS Feed: Subscribe to the RSS feed for another way to receive real-time status updates.
Troubleshooting and Support
If you encounter issues not reported on the status page or need further clarification about an ongoing incident or maintenance, please contact our support team via [email protected].
Recommendations
Regular Monitoring on Platform: Users can monitor the operational status directly on the platform. A hovering button in the bottom left corner provides access to the status page at login and splash screens. Once logged into the platform, operational status is visible through the help button in the upper right corner.
Subscription for Updates: Subscribing to updates ensures that you receive immediate notifications about any changes to the platform's status, allowing you to react swiftly to any potential disruptions.
Conclusion
The Be On Platform status page is a critical resource for all users to stay updated on the operational health of our services, including maintenance schedules. By providing transparency about our system’s status and upcoming maintenance, we aim to help you effectively manage your activities and expectations around platform availability.