Purpose
This document guides you through the process of submitting a support ticket on the Be On Platform. It is designed to help you report issues or ask questions in a manner that allows our support team to provide efficient and tailored assistance.
Steps
Access the Support Portal: Navigate to the Be On platform's support section at https://support.beonpurpose.io. This will direct you to our dedicated Zendesk support portal.
Navigate to the Submit a Ticket Page: Once on the Zendesk support portal, locate and click on the "Submit a Ticket" option. This is usually found in the menu or prominently displayed on the support homepage.
Fill Out the Ticket Form: You will be presented with a form to fill out that includes the following fields:
Your Contact Information: Enter your name, email address, and any other contact information required.
Subject: Provide a brief but descriptive title for your issue.
Description: Enter a detailed description of the issue or question. Include all necessary details such as the steps that led to the problem, any error messages, and what you have tried to resolve it.
Attachments (Optional): If applicable, attach any relevant screenshots, logs, or documents that can help clarify the issue.
Review and Submit Your Ticket: Before submitting, review all the information you have entered to ensure accuracy. Once ready, click the "Submit" button to send your ticket to our support team.
Troubleshooting and Support
After submitting your ticket, you will receive an email confirmation with a ticket number for your records. Our support team will review your submission and respond via email to address your concerns or provide further instructions.
Recommendations
Detail is Key: The more specific you are about the issue, the easier it will be for our support team to understand and resolve it quickly.
Monitor Your Email: Keep an eye on the email address you provided as our primary communication will be through this channel.
Follow-Up: If your issue is urgent or you haven’t received a response within a reasonable timeframe, feel free to follow up on your ticket using the provided ticket number.
Conclusion
Submitting a ticket is a straightforward way to get in touch with the Be On support team. This process ensures that your issues are logged correctly and addressed in a timely and organized manner. We are here to assist you and ensure your experience on our platform is as smooth and beneficial as possible.