Purpose
This document provides instructions for using Chat to reach out to the Be On platform support team instantly. It aims to facilitate real-time communication with our support staff to quickly resolve any issues or answer queries you might have.
Steps
Navigate to the Support Chat Interface: Visit the Be On platform website at https://support.beonpurpose.io and locate the chat icon, typically found at the bottom right corner of the page.
Initiate the Chat: Click on the chat icon to open the Chat window. If prompted, enter your name and email to help us provide more personalized support.
Start Your Conversation: Type your question or describe the issue you’re facing in the chat window. Be as detailed as possible to allow our support team to understand and address your concerns efficiently.
Use Predefined Quick Responses (Optional): For common questions, you might see quick response options in the chat interface. These can be used to select frequent queries which streamline the communication process.
Attach Files (Optional): If you need to share screenshots, logs, or other relevant documents to illustrate your issue, you can attach files directly in the chat window. Look for the attachment icon, usually represented by a paperclip.
Send Your Message: After typing your message or selecting a quick response, press 'Enter' or click the 'Send' button to submit your query.
Troubleshooting and Support
Once your message is sent, a support agent will join the chat to assist you. Please stay online while they respond to ensure that all your concerns are addressed promptly.
Recommendations
Immediate Details: Provide all relevant information right at the beginning of the chat to expedite the support process.
Stay Engaged: Remain active in the chat until your issue is resolved or the next steps are clear.
Follow-up: If the issue requires further investigation, our support team may follow up via email or another communication channel.
Conclusion
Using Chat for support ensures that you receive timely and effective help directly on the Be On Platform. This real-time communication tool is designed to enhance your experience by providing quick resolutions and answers from our dedicated support team. We are committed to ensuring that your journey with Be On is smooth and enjoyable.